FAQS

Delivery time depends on your location.
We typically process all orders within 1–2 business days.
• US deliveries: arrive within 4–7 business days
• International deliveries: 5–10 business days

You’ll receive a tracking link as soon as your order ships.

Delays can sometimes happen due to high volume or customs.
If it's been over 4 days without tracking updates, please reach out — we're happy to check for you.

You can also track your order HERE 

You’ll get a shipping confirmation email with your tracking link.
Or click HERE  and enter your order details.

Absolutely. We offer a 30-day money-back guarantee if you're not satisfied.
Just visit our Refund Policy or email us directly at hello@tryrenelle.com

Yes! We ship globally, including to the US, UK, EU, Canada, and Australia.
If your location isn’t supported, you'll be notified at checkout.

Some items may ship separately depending on stock availability.
If anything is missing after 10 business days, email us at tryrenelle@gmail.com and we’ll sort it out quickly.

So sorry! Please send a quick photo or video of the issue to tryrenelle@gmail.com.
We’ll review your case and send a replacement or refund within 1–2 business days.

We ship from fulfillment centers in the USA, EU, and Asia.
Your order will be dispatched from the closest warehouse with available stock to ensure fast delivery.